RETURNS & REFUNDS POLICY

At VAREL LONDON, we want you to be completely satisfied with your purchase.

If, for any reason, you are not happy with your order, you may request a return within 14 days of receiving your purchase, subject to the conditions outlined below.

RETURNS

14-DAY RETURN PERIOD

We offer a 14-day returns period, beginning on the date your order is delivered.

If you would like to return an item, you must contact us within this 14-day period and the return must be sent back to us promptly in accordance with the return instructions provided by our Customer Care team.

To begin a return, please email:

support@varellondon.com

Please include your order number and the reason for your return or whether you would prefer an exchange.

Items returned without first contacting VAREL LONDON may not be accepted.

Returns received outside the 14-day return period may be considered at our discretion and do not affect any statutory rights you may have.

RETURN CONDITIONS

To qualify for a return or exchange, items must be:

• Unworn and unused;
• In a clean and saleable condition;
• Free from scratches, marks, damage or signs of wear;
• Returned with all original packaging, cases, cloths, accessories and tags where supplied; and
• Packaged securely to prevent damage while in transit.

We recommend trying your VAREL LONDON eyewear carefully and keeping all packaging until you are certain you wish to keep your purchase.

We reserve the right to refuse a return or make an appropriate deduction where an item has been damaged, excessively handled or is no longer in a condition suitable for resale, subject always to your statutory consumer rights.

HOW TO MAKE A RETURN

To request a return:

1. Email support@varellondon.com with your order number.
2. Our Customer Care team will provide you with the appropriate returns instructions and return address.
3. Securely package the product, including all original packaging and accessories.
4. Include either your original order confirmation or a note showing your:
   • Full name;
   • Order number; and
   • Email address.
5. Send the return using a tracked or recorded delivery service.

We strongly recommend obtaining and retaining proof of postage and your tracking information until your return has been completed.

VAREL LONDON cannot accept responsibility for return parcels that are lost or damaged in transit where the return has been arranged and paid for by the customer.

CHANGING YOUR MIND

We understand that sometimes you may simply change your mind.

If you decide that your VAREL LONDON purchase is not right for you, please contact us within 14 days of delivery at:

sales@varellondon.com

Provided the item meets our return conditions, you may request a refund or exchange.

For change-of-mind returns, the customer is responsible for the cost of returning the item to us unless otherwise stated or required by applicable law.

Your statutory cancellation rights for purchases made online are not affected by our 14-day returns policy.

REFUNDS

Once your return has been received, it will be inspected by our Customer Care team.

If your return is approved, we will issue a refund to the original payment method used when placing your order.

The refund will cover the amount paid for the approved returned product.

Where you originally qualified for complimentary delivery, there will be no deduction for the original delivery service.

Where you paid a delivery charge, the treatment of the original delivery fee will depend upon the circumstances of the return and your applicable statutory rights. Where required by law, the cost of standard delivery will also be refunded.

Any additional cost paid for an upgraded, premium or express delivery service may not be refundable beyond the cost of our standard delivery service where permitted by law.

Once your refund has been approved and processed by VAREL LONDON, your bank or payment provider may require additional time before the funds appear in your account.

We will process approved refunds as promptly as possible and within all applicable legal time limits.

ITEMS THAT CANNOT BE ACCEPTED

We may be unable to accept a return where the product:

• Shows signs of wear or use beyond reasonable inspection;
• Has been scratched, damaged or altered;
• Is missing original packaging or essential accessories;
• Has been damaged because of incorrect storage or misuse; or
• Has otherwise been returned in a condition that makes it unsuitable for resale.

Where a return does not meet our return requirements, we may contact you to discuss the return and, where appropriate, arrange for the item to be sent back to you.

This does not limit your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet your statutory consumer rights.

FAULTY OR DAMAGED PRODUCTS

Every VAREL LONDON product is expected to arrive in excellent condition.

If you receive a product that is faulty, damaged or defective, please contact us as soon as possible at:

support@varellondon.com

Please include your:

• Order number;
• Description of the problem; and
• Photographs of the product and packaging where possible.

We will assess the issue and, where appropriate, arrange a replacement, exchange or refund.

Where an item is confirmed to be faulty, damaged on arrival or incorrectly supplied by VAREL LONDON, we will cover reasonable return shipping costs where required.

Nothing in this policy affects your statutory rights relating to faulty or misdescribed goods.

INCORRECT ITEMS

If you receive an item that is different from the product you ordered, please contact us immediately at:

support@varellondon.com

We will work with you to resolve the issue as quickly as possible and arrange the appropriate replacement or refund.

Where the error is ours, VAREL LONDON will cover the reasonable cost of returning the incorrect item.

EXCHANGES

If you would like to exchange your VAREL LONDON eyewear for another available style or colour, please contact:

support@varellondon.com

Exchanges are subject to product availability.

For voluntary exchanges, you may be responsible for the cost of returning the original item and for any additional shipping charges associated with sending the replacement product.

Where there is a difference in price between the original product and the replacement, you will either be required to pay the difference or, where applicable, receive a refund for the difference.

International exchanges may also be subject to applicable taxes, duties or customs charges.

GIFT RETURNS

If you have received a VAREL LONDON product as a gift, you may contact us to request a return.

Where the original purchaser is not requesting a refund to their payment method, eligible gift returns may be exchanged for VAREL LONDON store credit.

Store credit issued for a gift return will be valid for 12 months from the date of issue, unless otherwise stated.

Any difference in product price, delivery charges, duties, taxes or other applicable fees associated with a replacement purchase will be the responsibility of the customer.

CUSTOM OR PERSONALISED PRODUCTS

Products that have been specially manufactured, customised or personalised specifically for you may not normally be returned or exchanged simply because you have changed your mind.

This exclusion does not affect your rights if a customised or personalised product is faulty, damaged, incorrectly supplied or does not conform to your order.

RETURN SHIPPING

For standard change-of-mind returns, customers are responsible for arranging and paying for return postage unless otherwise agreed by VAREL LONDON.

We strongly recommend using a tracked and insured delivery service appropriate to the value of the goods.

Where an item has been confirmed as faulty, damaged on arrival or incorrectly supplied by VAREL LONDON, we will cover reasonable return shipping costs where applicable.

INTERNATIONAL RETURNS

Customers returning products from outside the United Kingdom are responsible for ensuring that the parcel is correctly marked as a returned item where appropriate.

The customer may be responsible for return shipping charges and any applicable customs, duty or handling fees associated with a voluntary return or exchange.

VAREL LONDON cannot be responsible for customs charges incorrectly applied to a returned parcel because of inaccurate customs documentation supplied by the sender.

YOUR STATUTORY RIGHTS

Our 14-day returns policy is offered in addition to your statutory consumer rights.

Nothing contained within this Returns & Refunds Policy is intended to restrict or exclude any rights you may have under applicable consumer protection legislation.

CONTACT US

If you have any questions about a return, exchange or refund, our Customer Care team will be happy to assist.

Please contact:

VAREL LONDON
support@varellondon.com